ORENTHIX Returns Policy

Welcome to the ORENTHIX Returns Policy. At ORENTHIX, we are committed to ensuring your satisfaction with our products. Please review our returns guidelines for a seamless experience.

Eligibility for Returns

• Items must be returned within 30 days of purchase.
• Products must be in their original condition, unused and with all tags attached.
• Proof of purchase is required for all returns.

Non-Returnable Items

• Gift cards and promotional items.
• Final sale items.

Return Process

1. Contact our customer service team at [email protected] with your order details and reason for return.
2. Upon approval, you will receive a Return Authorization Number (RAN) and instructions on how to send your item(s) back.
3. Pack the item securely, including the RAN, and ship it to ORENTHIX, 123 Commerce Lane, Suite 400, Business City, BC 12345.
4. Once we receive your return, a full refund will be issued to your original payment method within 7-10 business days.

Exchanges

Currently, ORENTHIX does not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team within 5 days of receipt. We will arrange for the item to be replaced or refunded at no additional cost.

For further assistance, please reach out to our customer service team at [email protected] or call 555-678-1234. Your satisfaction is our priority.